Term Of Services
Version 1.0
- These terms and conditions ("Terms") govern the use of all e-commerce platforms offering pharmacy services for the sale of products such as over-the-counter medicines, ("OTC"), herbal remedies, food supplements, skincare products, medical devices for common sale, and non-medical items, including electrical goods ("Products") through the website or other software ("Easy Pharmacy E-Platforms") operated by Easy Pharmacy LLC, hereafter referred to as the ("Company", "we", "us", "our").
- These Terms establish the basis on which you ("Users", "you", "your") are permitted to access and use the Easy Pharmacy E-Platforms within the United Arab Emirates to purchase Products and receive delivery ("Services").
- These Terms represent the entire legal agreement between you and us and govern your use of the Easy Pharmacy E-Platforms to purchase Products, superseding any prior agreements between you and us.
Acceptance of Terms
- By accessing Easy Pharmacy E-Platforms, you agree to comply with these Terms. If you disagree with any part of these Terms, your only option is to cease using Easy Pharmacy E-Platforms.
- The Company reserves the right to modify these Terms at any time by posting an updated version on Easy Pharmacy E-Platforms. We encourage you to review the Terms regularly for any changes. Continued use of Easy Pharmacy E-Platforms signifies your acceptance of the updated Terms.
- These Terms do not affect your statutory rights as a consumer of services or otherwise.
To access the services offered on Easy Pharmacy E-Platforms, registration is required. You must be at least 21 years old to register and provide accurate, complete, and up-to-date information, including but not limited to your name, delivery address, email address, mobile number, and any other required details. Please note that we do not store any credit/debit card details.
Privacy Policy
The personal information you provide while using the Easy Pharmacy E-Platforms will be handled according to our Privacy Policy, which is incorporated into and forms a part of these Terms.
Your Details
- To use any Services on Easy Pharmacy E-Platforms, you must first register. You must be at least 21 years old and provide accurate, complete, and up-to-date information (such as your name, date of birth, email address, mobile phone number, and any other details requested) during the account creation process. If you are under the legal age of majority, you are not permitted to register.
- If you are ordering a prescription for someone else, you must have the authority to request the prescription to be dispensed on their behalf. By placing an order for someone else's prescription, you confirm that you have received their consent and agree to provide any necessary details to verify this authority.
- By registering on Easy Pharmacy E-Platforms, you confirm that the information you provide is accurate and complete. You agree to notify the Company immediately of any changes to your information (such as email or mailing address). You may update your details via the "My Account" section of Easy Pharmacy E-Platforms. You authorize us to verify your information (including any updates) and to request an initial credit authorization from your credit card issuer at the time of registration, at the Company's discretion. Your registration is subject to acceptance by the Company, at its sole discretion.
- You are responsible for keeping your account username and password confidential and for preventing unauthorized access to your account. You agree to take full responsibility for any activity under your account. Please ensure your username and password remain secure, and notify the Company immediately if you believe your username and/or password has been compromised or is being used without authorization.
- The Company reserves the right, at its sole discretion, to deny access to Easy Pharmacy E-Platforms, terminate accounts, remove or modify content, or cancel/reject orders. If an order is canceled, you will not be charged.
- We do not store, hold or keep any sensitive information such as credit card information or other related payment details.
Product Descriptions
- The Company is not the manufacturer of the Products sold through Easy Pharmacy E- Platforms. While we strive to provide accurate information, we do not guarantee that all content on Easy Pharmacy E-Platforms is correct, complete, reliable, current, or free from errors. You should not rely solely on the information provided and are advised to read product labels, warnings, and instructions, and consult with a licensed physician in the UAE before purchasing any Products.
- Electrical products sold on Easy Pharmacy E-Platforms are intended for use within the UAE. They may not be suitable for use in other countries, and we recommend verifying compatibility with the manufacturer before use outside the UAE. Be sure to read the product instructions and adhere to any specific warnings provided by the manufacturer.
- Not all medical products are appropriate for every medical condition, and their use may interfere with your current treatment or worsen an existing condition. Always consult with your licensed physician before using any medical product.
- Fitness products may not be suitable for all individuals. Before starting any fitness program, you should consult with your licensed physician.
Pricing
- All product prices are inclusive of VAT. Prices may fluctuate at any time due to changes from suppliers, vendors, or government authorities. These price adjustments may occur throughout the day and could result in either an increase or decrease in the price of a product. Such changes may be permanent or temporary and are at the discretion of the Company, following pricing guidelines from suppliers, vendors, and authorities. You agree to pay the price in effect at the time your order is confirmed and billed by us.
- Errors may occur in the pricing displayed on Easy Pharmacy E-Platforms or during the order process. We will make every effort to address any such errors in good faith and in compliance with applicable laws. You agree to cooperate with us to resolve any pricing issues, and we retain full discretion to determine the appropriate resolution in such cases.
Orders
- When you place an order, we collect certain personal and transactional information (such as your name, address, and email). For more details on how we handle this information, please refer to our Privacy Policy.
- We accept orders for products based on availability. If any products in your order are no longer available, we will contact you using the contact information provided and either: (i) offer a suitable alternative product of equal quality and price if available, or (ii) cancel the unavailable product and issue a full refund for that item.
- If we cannot reach you or do not receive a response, we will proceed with the remaining items in your order and issue a refund for the products we are unable to supply.
- By placing an order, you agree to pay the total amount due for the products, including any applicable shipping or other charges.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
Payments
- You can pay for products ordered through Easy Pharmacy E-Platforms by providing your credit/debit card details to our third-party payment provider, or by choosing cash on delivery. You may also opt for a combination of payment methods, including cash, card payments, "Easy Pharmacy Secure," rewards points, or approved gift vouchers during the checkout process.
- When you make a payment for products ordered via Easy Pharmacy E-Platforms, the information you submit will be securely transmitted directly to our third-party payment provider through an encrypted connection ("Payment Gateway").
- We reserve the right to cancel your transaction processing account at any time, for any reason. In such cases, we will refund the payment amount through the Payment Gateway within a reasonable timeframe.
- We reserve the right to refuse service at any time and for any reason. You also have the option to stop using the Payment Gateway at any time. However, any active recurring payments must be cancelled before you discontinue the use of services. It is your responsibility to terminate any recurring payments before discontinuing service, as charges will continue to apply to your billing account for the duration of the recurring payment period.
- If you believe a transaction was made incorrectly, we may, at our sole discretion, void, issue a credit, or reverse any transaction made through the Payment Gateway before the payment is remitted to your payee. Once payment is made to your payee, any payment disputes are solely between you and the payee. We may act as an intermediary to resolve the issue if it can be done efficiently.
Delivery
- Easy Pharmacy E-Platforms is available for deliveries within the UAE (and Dubai only for OTC medicines ).
- Once we accept your order, we aim to deliver your products within 2 to 3 working days, or by another date specified during order confirmation. Delivery dates are estimates, and we are not liable for any delays caused by unforeseen circumstances, such as product unavailability, transport issues, natural disasters, or other events beyond our control.
- Delivery is considered complete when the ordered products are delivered to the address you provided at the time of order. At this point, responsibility for any loss, damage, or breakage of the products transfers to you. Ownership of the products passes to you once full payment is received and the products are delivered to you or an authorized person.
- You will be asked to sign for acceptance of the products, confirming that they are correct and in good condition.
- If you are not present at the delivery address, we will consider any adults at the address to be authorized to accept the delivery on your behalf. If there is no one available to receive the delivery or the criteria are not met, we will not leave the products at the address. We will contact you to arrange a new delivery time.
- While we strive to ship all items in your order together, this may not always be possible due to the nature of the products or availability.
- All deliveries will include an invoice outlining the price of the products.
- Free shipping applies to orders over AED 69. Orders below AED 69 will incur a shipping fee of AED 10. These charges are subject to change without prior notice, and we encourage you to regularly check Easy Pharmacy E-Platforms for any updates. Shipping charges will be calculated during the online checkout process. Deliveries required within a specified period or on a particular date may incur additional charges, which will be displayed before you place your order.
Cancellation Policy
- Easy Pharmacy E-Platforms is committed to assisting its customers and offers a flexible cancellation policy.
- You may cancel your order at any time before receiving a confirmation email and WhatsApp message indicating that your order has been accepted.
- Unless required by law, we do not accept cancellation requests for perishable or temperature-sensitive products. However, if you can demonstrate, at our sole discretion, that the product’s packaging or integrity is compromised, a return or refund may be offered for these items.
Return & Refund Policy
- There may be situations beyond our control in which you receive a damaged, defective, or incorrect product. In such cases, we will replace the product with the correct item at no additional cost. Please contact our Customer Service Team before using the product, and they will guide you through the replacement process. You can reach us at our Customer Service number: 0561907510 or via email at easypharmacyae@gmail.com.
- For products that are not damaged or defective, returns will be considered on a case-by- case basis in accordance with these Terms. The return process for items purchased through Easy Pharmacy E-Platforms may be modified at our discretion, depending on the type and category of the product.
Conditions for Return
- You must notify us of any damaged or defective product within 48 hours of delivery.
- Returned products must be in the same condition as when received, including intact hygiene seals. Unless required by law, used or opened items will not be accepted for return under any circumstances.
- Products should be returned in their original packaging, including price tags, labels, and invoices.
- Please ensure the returned items are securely packaged to prevent damage during transit.
- Contact our Customer Service Team to arrange a return pickup. Our driver or shipping partner will collect the return, and once received, we will inspect the items to confirm whether the return is acceptable.
Refunds
- If your return is deemed acceptable, the refund will be processed based on your original payment method. Orders paid by credit/debit card will be refunded to the same card within 15 working days. However, we are not responsible for any delays caused by the bank's processing times. For other payment methods, refunds will be issued by cheque, payable to the individual listed on the invoice, within 7 working days.
Agreement to Deal Electronically; Electronic Communications and Notices
- By clicking "Submit" during any transaction on Easy Pharmacy E-Platforms, you agree to complete the transaction electronically. By checking the "I agree to the Terms & Conditions" box, you consent to conducting business electronically and to receive communications from us electronically. You understand that electronically signed documents hold the same legal value as physical documents with ink signatures.
- Unless stated otherwise in these Terms, we will provide any notices regarding Easy Pharmacy E-Platforms by posting them on the platform. We may also communicate with you by email and/or by posting notices on the platform. By agreeing to these Terms, you consent to receiving such communications electronically, which satisfies any legal requirements for written notices.
Use of Easy Pharmacy E-Platforms
Accuracy and Use of Information
- While the Company strives to ensure that all information on Easy Pharmacy E-Platforms is accurate and up to date, there may be instances where it is not entirely correct. You are responsible for independently verifying the accuracy of any information you rely on. By using Easy Pharmacy E-Platforms, you acknowledge that you do so at your own risk. If you come across any incorrect information, please notify the Company via the contact details provided in the Contact section below.
Prohibited Activities
- Engaging in or promoting illegal activities while using Easy Pharmacy E-Platforms is strictly forbidden. This includes, but is not limited to, actions that violate copyright laws, infringe on privacy, or breach any third-party rights, as well as any defamatory activities. Violations of this policy may result in prosecution.
General Information Disclaimer
- The content on Easy Pharmacy E-Platforms is intended for general informational purposes only and does not constitute professional advice. You should seek appropriate professional or specialist guidance before taking or refraining from any actions based on the content found on Easy Pharmacy E-Platforms.
Usage Restrictions
- Users must not use Easy Pharmacy E-Platforms to send unsolicited emails, spam, or promotional materials to other users.
- Actions that may cause harm to Easy Pharmacy E-Platforms or its users, including causing technical damage to computers or systems, are prohibited.
- Sending viruses, malware, or any material designed to disrupt the platform’s operation, harm other users, or damage equipment or data is strictly forbidden.
- Attempting to gain unauthorized access to Easy Pharmacy E-Platforms or its underlying systems is prohibited.
- Users must not interfere with the security, functionality, or resources of Easy Pharmacy E-Platforms or its networks.Return & Refund Policy
- In rare cases, circumstances beyond our control may result in you receiving a damaged or defective product, or a product that does not match your original order. If this happens, we will replace the product with an identical item at no additional cost. Before using the product, please contact our Customer Service Team for assistance with the replacement process. You can reach us at 0561907510 or via email at easypharmacyae@gmail.com.
- For products that are not damaged or defective, returns will only be accepted on a case- by-case basis and in accordance with these Terms. The return process for items ordered through Easy Pharmacy E-Platforms may be adjusted at our sole discretion and will depend on the nature and category of the product.
Conditions for Return
- Notify us of any damaged or defective product(s) within 48 hours of delivery to be eligible for a return or replacement.
- Products must be returned in the same condition as they were received, including intact hygienic seals. Opened or used products will not be eligible for return or replacement unless required by law.
- All returns must include the original packaging, price tags, labels, and invoices.
- Returned items should be securely and adequately packaged to prevent any additional damage during transit.
- To initiate a return, please contact our Customer Service Team. Our drivers or shipping partners will collect the return. Once received, the product will be inspected to confirm if it meets the return criteria.
Refunds
- Refunds will be initiated once the return is deemed acceptable, at our sole discretion, and the product has been received by Easy Pharmacy E-Platforms. The refund method will align with the original payment method as follows:
- Credit/Debit Card Payments: Refunds will be credited back to the original card within 15 working days. Please note that delays caused by banking processes are beyond our control, and we cannot be held responsible for such delays.
- Other Payment Methods: Refunds will be issued via cheque, payable to the individual named on the invoice provided at the time of purchase. These refunds will be processed within 7 working days of approval.
Prohibited Use of Easy Pharmacy E-Platforms
- Users are strictly prohibited from engaging in any activities that could harm, overload, or compromise the integrity of Easy Pharmacy E-Platforms. This includes, but is not limited to:
- Collecting or harvesting information about other users without authorization.
- Altering, editing, or creating summaries of the platform’s content for external use.
- Attempting to gain unauthorized access to the platform, its servers, databases, or connected systems.
- Engaging in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against the platform.
- Violations of these provisions constitute criminal offenses. Any breaches will be reported to relevant law enforcement authorities, and we will cooperate fully by providing any necessary information, including the identity of the violator. Access to Easy Pharmacy E-Platforms will be terminated immediately upon detection of such breaches.
Legal Compliance
- It is illegal to provide false or fraudulently obtained credit/debit card information or to use a card without the cardholder’s consent. Any individual involved in such illegal activities on Easy Pharmacy E-Platforms will be subject to prosecution.
- While the Company endeavors to maintain platform security, it does not guarantee the prevention of illegal or inappropriate use of Easy Pharmacy E-Platforms and is not obligated to notify users of such incidents.
User Responsibilities
- To ensure secure and smooth access to Easy Pharmacy E-Platforms, users are responsible for the following:
- Configuring their information technology systems, software, and devices appropriately.
- Installing and maintaining reliable antivirus software to protect their systems from threats.
Flash Sale Terms and Conditions – Easy Pharmacy Online
- These terms and conditions govern all Flash Sale items offered exclusively on the Easy Pharmacy website. By participating in our Flash Sales, you agree to comply with these terms.
- Please review them carefully before making a purchase.
1. Limited Time Offers
- Flash Sale items are available for a restricted period only. The duration of each Flash Sale, whether for items with short or standard expiration periods, will be determined solely by Easy Pharmacy Online.
2. Eligibility
- Flash Sale promotions are open to customers who meet the specified criteria outlined for each sale. Easy Pharmacy Online reserves the right to amend eligibility requirements at its discretion.
3. Expiry Dates
- The expiration dates of Flash Sale items may vary and may include short expiry periods. Customers are strongly encouraged to review product expiration details before completing their purchase.
4. Pricing and Discounts
- Prices and discounts offered during Flash Sales are applicable only during the promotional period. Easy Pharmacy Online reserves the right to modify prices, provide alternative discounts, or end a Flash Sale without prior notice.
5. Limited Quantities
- Flash Sale items are available in limited stock. Purchases are processed on a first-come, first-served basis. Easy Pharmacy Online may impose limits on the quantity of items that each customer can purchase.
6. Non-Transferable Purchases
- Items purchased during Flash Sales are non-transferable and may not be resold or transferred for commercial purposes.
7. Returns and Exchanges
- Flash Sale items are considered final sale and are not eligible for returns or exchanges unless they are damaged or defective upon delivery. Customers are advised to review their orders thoroughly before completing their purchase.
8. Modification or Termination
- Easy Pharmacy Online retains the right to modify or terminate any Flash Sale at its discretion. This includes altering the duration, eligibility criteria, and items included in the sale.
9. Communication
- By participating in Flash Sales, you consent to receive communications related to the sale, including promotional emails and updates from Easy Pharmacy Online.
Change and Discontinuation of Operations
- The Company reserves the right to make changes, correct errors, or address omissions on Easy Pharmacy E-Platforms at any time without prior notice. Additionally, the Company may modify, restrict, or discontinue any services offered through Easy Pharmacy E-Platforms without advance warning.
- While the Company strives to maintain accurate and up-to-date information on Easy Pharmacy E-Platforms, it retains the right to delete, update, or supplement content at its sole discretion, for any reason, and without prior notification.
Third-Party Links and Advertisements
- Easy Pharmacy E-Platforms may include links to external websites operated by third parties. The Company makes no guarantees or assurances regarding the content, privacy practices, or policies of these third-party websites and assumes no responsibility for their content or operations. It is your responsibility to review the terms, conditions, and privacy policies of any third-party websites you visit to understand their practices.
- Accessing or using materials from linked websites is entirely at your own risk. You are responsible for implementing necessary precautions to protect your devices from viruses, malware, or other harmful elements. The Company neither endorses nor accepts liability for the content, use, or operations of third-party websites. The Company is not responsible for any issues, damages, or consequences arising from your use of these websites.
Intellectual Property
- All content on Easy Pharmacy E-Platforms is protected by copyright, trademark, and other intellectual property laws. The rights to this content are owned by the Company, its affiliates, or its licensors. You are allowed to access and use Easy Pharmacy E-Platforms strictly for personal, non-commercial purposes.
- The use of Easy Pharmacy E-Platforms or its content for any commercial purpose, including advertising or generating revenue through advertising on your own platform, is strictly prohibited. Additionally, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content or software available on Easy Pharmacy E-Platforms.
- The Company is not liable for any errors or inaccuracies found in advertising or sponsorship materials displayed on Easy Pharmacy E-Platforms.
User Conduct and User-Generated Content
- You agree to comply with all applicable laws and regulations of your jurisdiction when using Easy Pharmacy E-Platforms. It is your sole responsibility to understand and adhere to these legal requirements.
- Easy Pharmacy E-Platforms may allow users to post reviews, comments, questions, suggestions, or other information ("User-Generated Content"). By submitting any User- Generated Content, you warrant that it is original and does not infringe the copyrights or rights of others.
- By posting User-Generated Content on Easy Pharmacy E-Platforms, you grant the Company a perpetual, irrevocable, non-exclusive, royalty-free license to use, publish, and display the content without requiring additional consent or compensation. You also waive any moral rights associated with such content. The Company reserves the right to identify you as the author of the content using the name or username associated with your submission.
- You agree not to post any content that is defamatory, inflammatory, contrary to morality, infringes on copyrights, or violates any laws or standards of decency.
- The Company reserves the right, but is not obligated, to monitor, edit, or remove any User-Generated Content or activity that violates these terms or is deemed inappropriate.
- However, the Company assumes no responsibility or liability for content posted by you or any third party.
Disclaimer of Warranty
- Easy Pharmacy E-Platforms and their content are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, the Company, along with its parent entities, subsidiaries, affiliates, suppliers, and their respective owners, officers, directors, managers, members, agents, and employees, explicitly disclaims all warranties, whether express, implied, or statutory. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement of proprietary rights, freedom from computer viruses, and title.
Limitation of Liability
- To the maximum extent permitted by applicable law, the Company, its parent entities, subsidiaries, affiliates, and their respective suppliers, as well as their owners, officers, directors, managers, members, agents, and employees:
- Exclusion of Damages: Shall not be held liable for any direct, indirect, punitive, incidental, special, or consequential damages or losses (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruptions) arising from or connected with your use of the Products or the use or inability to use Easy Pharmacy E-Platforms and its content. This applies regardless of whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory and regardless of whether the Company has been advised of the possibility of such damages.
- Technical Malfunctions: Are not responsible for damages resulting from any technical issues, including but not limited to problems or malfunctions in telephone networks or lines, online systems, servers or providers, computer equipment, software, or failures in communication due to technical problems or internet traffic congestion on Easy Pharmacy E-Platforms or a combination thereof. This includes any injury or damage to users or their devices resulting from the use of Easy Pharmacy E-Platforms.
- Where liability cannot be excluded under applicable law, you agree that the Company’s maximum liability for any claim shall be limited to the amount you paid for the Prescribed Products in question.
Indemnity
- You agree to indemnify and hold harmless the Company, its parent entities, subsidiaries, affiliates, and their respective suppliers, along with their owners, officers, directors, managers, members, agents, and employees, from and against any claims, liabilities, lawsuits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (both actual and consequential), fines, penalties, legal fees, or any other expenses of any kind arising out of or in connection with your use of Easy Pharmacy E-Platforms.
- This includes, but is not limited to, claims brought by you or on your behalf that exceed the liability described above, as well as claims by third parties resulting from your breach of these Terms, your violation of any law or third-party rights, or your use of Easy Pharmacy E- Platforms.
Relationship
- These Terms (as amended from time to time in accordance with their provisions) and the Privacy Policy represent the entire understanding and agreement between you and the Company regarding your use of Easy Pharmacy E-Platforms.
Termination
- The Company reserves the right to terminate or suspend your access to all or part of Easy Pharmacy E-Platforms without prior notice if it determines that your actions violate these Terms, applicable laws, or are otherwise harmful to the interests of the Company or any third party.
- Despite such termination or suspension, you acknowledge and agree that you will remain bound by obligations that, by their nature, survive termination or suspension, including those related to Intellectual Property Rights and User-Generated Content.
General
Relationship
- None of the provisions in these Terms shall be interpreted as creating a partnership or agency relationship between you and the Company. You have no authority to bind the Company in any manner whatsoever.
Severability
- If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, and the provision can be removed without altering the essence of these Terms, that provision shall be severed. The remaining provisions shall continue to remain in full force and effect.
No Waiver
- The Company's failure to enforce any provision of these Terms or related policies shall not constitute a waiver of its rights to enforce those provisions in the future.
Governing Law and Jurisdiction
- These Terms shall be governed by the laws of Dubai, United Arab Emirates. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Dubai.
Contact Us
- Easy Pharmacy LLC, holding commercial license No. 625439, is registered at International City, Greece Cluster 3, P.O. Box: 299114, Dubai, UAE. For inquiries regarding the Services or these Terms, you can reach us at easypharmacyae@gmail.com or through our Customer Service number: 0561907510.
Professional
- This electronic pharmacy is operated by Easy Pharmacy LLC. For assistance, please contact us via our helpline at 0561907510.