General
WILL I RECEIVE MY PRODUCTS ALTOGETHER?
While we aim to ship all Products in your order together, this may not always be possible due to product characteristics or availability. We shall contact you if there is a partial delivery.
DO YOU SELL PRESCRIPTION MEDICINES ONLINE?
We Don't sell prescription medicines online. Please visit our pharmacy.
HOW CAN I GET A REFUND FOR MY CANCELLED ORDER?
A refund will be automatically initiated when your order is cancelled by Easy Pharmacy Online or you have initiated the cancellation. Refund will also be processed if order or payment has been unsuccessful. You will be notified through email once the refund is completed. For Credit/Debit card transactions, payments will be refunded to the respective card and may take up to 15 business days depending on the bank.
WHAT IS THE RETURN POLICY?
Return or Exchange will be accepted within 72 hours of online purchase. Products to be returned must be in their original packaging along with the original price tags and labels. Please note that the conditions for requesting return/refund depends on the type of product.
HOW CAN I PAY FOR MY ORDER?
We accept payments online through credit/debit cards OR by paying in cash/card on delivery. You can also use your If you have a discount voucher, you may use it at the time of checkout.
IS THERE A MINIMUM ORDER?
There is no minimum order required for shopping via Easy Pharmacy.
HOW DO I MAKE A PURCHASE?
Browse thousands of products in Easy Pharmacy via the popular categories or using the search bar, go to the products that you like, add to cart then proceed to checkout.
HOW MUCH IS THE SHIPPING COST?
Free shipping applies for orders with more than AED 69 value. There is a charge of AED 10 for total order value below AED 69. These amounts are subject to change from time to time, please refer to the charges on the checkout page as well.
WHAT WILL HAPPEN IF I MISSED THE DELIVERY?
If there is no one at the delivery address, delivery can be rescheduled for timings or location by contacting us at our Helpline on call or WhatsApp at +971 561907510. We will reattempt the delivery, after which we may cancel your order in case of no response.